Help Centre

98pkt Frequently Asked
Questions

Everything you need to know about playing on 98pkt — from creating your account and depositing PKR via JazzCash or EasyPaisa, to cricket betting, slot games, bonuses, and responsible gaming tools. Browse by category below or jump straight to the section that matters most to you.

Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses
Responsible Gaming
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Why Players Trust 98pkt

The Platform at a Glance

Internationally Licensed

98pkt operates under an international gaming licence, with SSL/TLS encryption, certified RNG game engines, and separate player fund accounts — so your PKR balance is always protected.

PKR-Native Payments

Deposit and withdraw in Pakistani Rupees through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 — no currency conversion headaches.

Cricket & Live Casino

From PSL match betting to Evolution Gaming live tables and hundreds of slot titles, 98pkt brings the full premium gaming experience to players across Pakistan.

Fast Withdrawals

EasyPaisa and JazzCash withdrawals are typically processed within one to four hours. KYC-verified accounts benefit from the fastest processing times available on the platform.

Responsible Gaming Tools

Deposit limits, loss limits, session timers, cooling-off periods, and full self-exclusion are all built into every 98pkt account — accessible in seconds from your account settings.

Bilingual Support

98pkt's customer support team operates in English and Urdu during Pakistan Standard Time business hours, so you can get help in whichever language feels most natural.

Jump to a Category

Account & Registration

Visit the 98pkt website and click the registration link. Fill in your full name, date of birth, email address, and mobile number, then choose a secure password. You must confirm you are 21 years of age or older. Once submitted, a verification code is sent to your registered mobile number. Enter the code to activate your account and you are ready to deposit and play.

98pkt requires a clear copy of your Pakistani CNIC (Computerised National Identity Card) or a valid passport for identity verification. A recent selfie holding the document may also be requested. KYC is mandatory before your first withdrawal and helps 98pkt comply with its international gaming licence obligations around age verification and anti-money laundering screening.

The minimum age to register and play on 98pkt is 21 years. This applies to all players regardless of location within Pakistan. Age is verified during registration and confirmed through KYC documentation review. Accounts found to belong to individuals under 21 are immediately closed in accordance with 98pkt's international gaming licence requirements.

Click the "Forgot Password" link on the 98pkt Login page. Enter the email address associated with your account and a password reset link will be sent within a few minutes. Follow the link, choose a new strong password, and log in. If the email does not arrive, check your spam folder or contact 98pkt support at [email protected].

No. 98pkt strictly enforces a one-account-per-player policy. Duplicate accounts are identified through KYC cross-referencing and device fingerprinting. If a duplicate account is detected, both accounts may be suspended and any bonus funds forfeited. If you believe your original account has been locked in error, contact 98pkt support to resolve the issue.

To close your 98pkt account, contact the support team via email at [email protected] with the subject line "Account Closure Request". Ensure your balance is withdrawn before requesting closure. Closure is usually processed within two to three business days. Note that if problem gambling is a factor, 98pkt recommends activating self-exclusion rather than a simple account closure, as it carries stronger protections.

Deposits & Withdrawals

Log in to your 98pkt account, navigate to the Cashier or Deposit section, and select JazzCash as your payment method. Enter the deposit amount in PKR, confirm your JazzCash mobile wallet number, and approve the transaction via your JazzCash app or USSD prompt. Deposits via JazzCash are typically credited to your 98pkt balance within a few minutes.

The minimum deposit on 98pkt is PKR 500 for most payment methods including JazzCash and EasyPaisa. Bank transfer minimums (HBL, UBL, Meezan Bank) may be slightly higher at PKR 1,000. These thresholds are designed to keep 98pkt accessible to Pakistani players across all budget levels while maintaining platform integrity.

EasyPaisa withdrawals from 98pkt are typically processed within one to four hours after approval, provided your KYC verification is complete. During peak periods — particularly after major PSL matches — processing may take up to 24 hours. 98pkt does not charge a platform fee on standard EasyPaisa withdrawals, though your mobile wallet provider may apply its own transaction limits.

98pkt supports withdrawals via HBL, UBL, Meezan Bank, SadaPay, and Raast instant payment transfers. Bank transfer withdrawals typically take one to three business days to reflect in your account depending on the receiving bank's processing schedule. USDT TRC20 crypto withdrawals are also available for players who prefer digital asset settlement.

98pkt does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges or limits as per their standard fee schedules. Always check your payment provider's current fee structure before initiating a large transaction.

Standard daily withdrawal limits on 98pkt vary by payment method and account verification tier. Fully KYC-verified accounts enjoy higher limits than unverified accounts. Players with VIP or premium account status may have elevated limits applied. For your specific limit, check the Cashier section of your 98pkt account or contact support for a personalised review.

Games & Gameplay

98pkt offers a wide library of slot games from leading international game studios, including classic three-reel slots, five-reel video slots, and progressive jackpot titles. Popular categories include fruit-themed slots, adventure slots, and high-volatility games with large maximum win multipliers. All slots on 98pkt use certified random number generators audited by independent testing labs.

Return to Player (RTP) percentages vary by individual slot title. Most games on 98pkt carry RTPs between 94% and 97%, which is in line with industry standards. Each game's RTP is listed in its information panel within the game lobby. High RTP games are a good starting point for players who prioritise long-term value over high-variance gameplay.

Yes. Cricket betting — including PSL (Pakistan Super League) matches — is one of 98pkt's most popular features. You can place pre-match and in-play bets on match results, top batsmen, over/under totals, and a range of ball-by-ball markets. 98pkt's cricket betting section is updated in real time during live matches so you never miss a market.

98pkt's EVO Live section is powered by Evolution Gaming, one of the world's leading live casino providers. You play against real dealers streamed in high definition from professional studio environments. Available games include Live Baccarat, Roulette, Blackjack, Crazy Time, and more. A stable internet connection is recommended for the best live gaming experience on mobile or desktop.

Yes. 98pkt is fully optimised for mobile browsers on both Android and iOS devices. No dedicated app download is required — simply visit the 98pkt website through your mobile browser and you will get a responsive, touch-optimised experience. All features including deposits, withdrawals, live casino, cricket betting, slots, and account settings are accessible on mobile.

Bonuses & Promotions

98pkt offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus is credited to your account automatically once the deposit clears. Full terms, including the minimum qualifying deposit amount in PKR and wagering requirements, are detailed in the Promotions section of your 98pkt account. Always read the bonus terms before opting in.

A wagering requirement specifies how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in total qualifying bets before requesting a withdrawal of bonus-derived winnings. Different game types on 98pkt may contribute different percentages toward wagering completion.

Yes. All 98pkt bonuses carry an expiry window within which wagering requirements must be completed. The standard expiry period is noted in each bonus's individual terms and conditions. If the wagering requirement is not met before the bonus expires, the bonus balance and any associated winnings will be removed from your account. Check your active bonuses regularly in the Promotions tab.

98pkt rewards its most active players through a tiered loyalty programme. As you play and wager across cricket betting, slots, and live casino, you accumulate loyalty points that unlock higher tiers with enhanced benefits — including faster withdrawal processing, elevated deposit and withdrawal limits, dedicated account management, and exclusive promotional offers tailored to your preferred game categories.

Safety & Responsible Gaming

98pkt operates under an international gaming licence and implements industry-standard security measures including 256-bit SSL/TLS encryption, AES-256 database encryption, and multi-factor authentication for all administrative systems. Player funds are maintained separately from operational funds. All games use certified random number generators, and responsible gaming tools are available to all registered players at no cost.

Log in to your 98pkt account, go to Account Settings, and select the Responsible Gaming tab. Choose the self-exclusion option and select your preferred duration — 6 months, 1 year, 5 years, or indefinite. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. You will also be removed from all marketing communications for the duration of the exclusion.

Yes. 98pkt provides fully player-controlled deposit limits and loss limits accessible through the Responsible Gaming section of your account settings. You can set daily, weekly, or monthly limits in PKR. Limit reductions take effect immediately. Limit increases are subject to a mandatory 48-hour cooling-off period to prevent impulsive decisions during losing sessions.

You can reach 98pkt's customer support team by emailing [email protected]. Support is available in both English and Urdu during Pakistan Standard Time business hours. For responsible gaming concerns, account security issues, or urgent matters, mention the nature of your enquiry in the subject line so the appropriate team member can respond as quickly as possible.
Still Have Questions?

Our Support Team Is Ready to Help

If you could not find the answer you were looking for in this FAQ, the 98pkt support team is available in English and Urdu during Pakistan Standard Time business hours. Reach us at [email protected] — include your registered email address and a brief description of your issue for the fastest response.

For responsible gaming queries — including help activating self-exclusion, setting deposit limits, or understanding our 21+ age policy — our trained support staff handle these requests with full confidentiality and without judgement.

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21+ Adults only. Gambling can be addictive — please play responsibly.