At 98pkt, the privacy of every player is treated with the same seriousness as the security of their PKR balance. This Privacy Policy explains, in plain and precise terms, exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you hold over it.
These principles shape how 98pkt approaches the personal data of every registered player on the platform.
98pkt collects only the personal data that is strictly necessary to operate your account, process PKR transactions, and meet our licensing obligations. We do not collect data speculatively or beyond what serves a clear and documented purpose.
All personal data stored by 98pkt is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised 98pkt personnel and verified third-party processors operating under strict data processing agreements.
98pkt does not sell, rent, trade, or otherwise transfer your personal data to any third party for marketing or commercial purposes. Your data is your data — and it stays within the 98pkt ecosystem and its authorised processors only.
This Privacy Policy discloses every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. There are no hidden data practices at 98pkt. What is written here is what we do.
You have the right to access, correct, or request deletion of your personal data held by 98pkt, subject to our legal retention obligations. Data subject requests are handled within 28 business days and at no charge to the player.
98pkt processes personal data in accordance with the requirements of its international gaming licence, applicable KYC and AML regulations, and internationally recognised data protection standards. Compliance is not optional at 98pkt — it is the baseline.
Please read this Privacy Policy carefully. By registering on or using the 98pkt platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to any part of this Policy, you must discontinue use of the 98pkt platform. This Policy forms part of the 98pkt Terms & Conditions.
98pkt ("we", "us", "our", "Company") is the operator of the online gaming platform accessible at 98pkt.org ("Platform"). 98pkt operates under an international gaming licence and is committed to the responsible handling of personal data belonging to its registered players ("you", "Player", "User").
For the purposes of this Privacy Policy, 98pkt is the data controller in respect of personal data collected through the Platform. All enquiries regarding your personal data, including data subject requests, should be directed to the 98pkt data protection contact at [email protected].
Scope: This Privacy Policy applies to all personal data collected through the 98pkt website, mobile experience, customer support channels, and any other touchpoints associated with the 98pkt Platform. It applies to all registered players and casual visitors regardless of their location within Pakistan or internationally.
98pkt collects the following categories of personal data in the course of operating the Platform and delivering its services to players:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, gender | Yes — KYC requirement |
| Contact Data | Email address, mobile number, residential address (city, province) | Yes — account operation |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan bank details, transaction history | Yes — payment processing |
| Gaming Data | Game session logs, bet history, wagering records, bonus activity, win/loss records | Yes — regulatory obligation |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic — platform security |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Where applicable |
| Marketing Preferences | Opted-in promotional communications, preferred contact method, bonus participation history | Optional |
98pkt does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document images required for KYC), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming support request.
The majority of personal data 98pkt holds about you is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawal requests, when contacting 98pkt support, or when opting into promotional communications. You are always informed at the point of collection what data is required and for what purpose.
When you access the 98pkt Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, and session activity data. This data is collected for the purposes of platform security, fraud prevention, and service improvement. Please refer to Section 6 for full details of 98pkt's cookie practices.
98pkt may receive personal data about you from authorised third-party sources in specific circumstances, including:
In each case, 98pkt verifies that the third-party source holds an appropriate basis for sharing that data with us before it is incorporated into your player profile.
98pkt processes your personal data only where a valid legal basis exists for doing so. The primary purposes and their corresponding legal bases are set out below:
Withdrawal of Consent: Where 98pkt relies on your consent as the legal basis for any processing activity (primarily marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
98pkt does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
98pkt engages carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include KYC and identity verification services, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 custodians), IT infrastructure and hosting providers, fraud and AML screening services, and customer support platform operators. All such providers are contractually prohibited from using your data for any purpose beyond providing services to 98pkt.
Certain game studios and live casino providers (such as Evolution Gaming, which powers 98pkt's EVO Live offering) receive game session identifiers and related technical data to facilitate gameplay and settle game outcomes. These providers operate under their own regulatory licences and data protection obligations.
98pkt may be required to disclose personal data to gaming regulators, financial intelligence units, tax authorities, law enforcement agencies, or courts where required by applicable law, regulatory obligation, or valid legal process. 98pkt will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 98pkt business, personal data held by 98pkt may be transferred to the acquiring entity. Affected players will be notified prior to any such transfer and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
The 98pkt Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The categories of cookies used by 98pkt are as follows:
98pkt does not use third-party advertising or behavioural targeting cookies. You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.
98pkt retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory retention obligations. The general retention periods applied by 98pkt are:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is technically achievable, 98pkt may retain anonymised data for longer periods for aggregate analytics purposes.
98pkt implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Your Role in Security: While 98pkt maintains robust technical safeguards, the security of your account also depends on the strength and confidentiality of your login credentials. Always use a unique, strong password for your 98pkt account and never share your login details with any third party. 98pkt will never ask you for your password via email, chat, or any other channel.
As a player whose personal data is processed by 98pkt, you hold the following rights in relation to that data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Subject Request":
98pkt will respond to all data subject requests within twenty-eight (28) business days of receipt. Where a request is particularly complex, we may extend this period by a further twenty-eight (28) business days with prior notice. There is no charge for exercising these rights under normal circumstances.
The 98pkt Platform is strictly intended for adults aged 21 years and older. 98pkt does not knowingly collect personal data from individuals under the age of 21. Age verification is carried out during the registration process and, where required, through formal KYC documentation review. Any account found to belong to a person under the age of 21 will be immediately closed, the account balance will be held pending investigation, and the matter will be escalated in accordance with 98pkt's regulatory obligations.
If you are a parent or guardian and have reason to believe that a person under the age of 21 in your household has registered on the 98pkt Platform, please contact us immediately at [email protected]. We strongly recommend the use of parental control software on devices that may be accessed by minors.
98pkt operates under an international gaming licence and works with service providers that may be located outside Pakistan. As a result, your personal data may be transferred to and processed in jurisdictions other than Pakistan. Where such transfers occur, 98pkt takes steps to ensure that adequate safeguards are in place to protect your personal data, including contractual data transfer agreements that incorporate internationally recognised data protection standards.
By using the 98pkt Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the provision of our services, subject to the protections described in this Privacy Policy.
The 98pkt Platform may contain references to third-party game providers, payment processors, or other services. While 98pkt endeavours to work only with reputable partners, we do not control the privacy practices of third-party operators and cannot accept responsibility for their data handling. We encourage you to review the privacy policies of any third-party services you interact with in connection with your 98pkt account.
98pkt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, 98pkt will notify affected players via the email address registered on their account and will publish the updated Policy on this page with a revised "Last Updated" date.
Your continued use of the 98pkt Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease use of the Platform and may request account closure by contacting our support team.
For all questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 98pkt data protection team. Our support team is available in English and Urdu during Pakistan Standard Time (PST) business hours. Contact address (plain text only): [email protected]
If you believe that 98pkt has processed your personal data in a manner that does not comply with this Privacy Policy or applicable data protection law, you have the right to lodge a formal complaint. Complaints should first be submitted to 98pkt's support team, who will acknowledge receipt within five (5) business days and provide a substantive response within twenty-eight (28) business days. Where the matter cannot be resolved internally, you may escalate your complaint to the data protection authority or gaming regulator relevant to your jurisdiction.
This Privacy Policy should be read alongside the 98pkt Terms & Conditions and Responsible Gaming policy, both of which form part of the complete agreement between you and 98pkt.